Four Seasons Looking More foward to Apply for this job Opportuniies like this dont forget to Apply and leave your comment in the comment section below and telling us your thoughts foward
After Application you may have ability to view more jobs in our platform and making good sugettion to it us we know we may proceed making and uploading more Information abouts Jobs in Our online Platform and here by you may find unexsiting opportunities daily and dont forget leaving your comment to the comment section below
More and more Opportunities are comming stay near this website us we proceed making things looking better like you wish and though we can reach your final thoughts and making good commnication between seeker and employer day to day everyday through this platform
Employer / companies may guarantee some of the special things like Insurance to Employers and good salary to those who making companies foward in success and reaching goals with more provisions and more
ESSENTIAL FUNCTIONS:
1. Capture sales from in-coming reservations calls correspondence and coordinate details of each reservation. Complete internal reservation forms and computer input of reservations.
2. Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
3. Answer General Reservations e-mail, retrieve and distribute mail.
4. Take in-coming reservation calls.
5. Handle guest complaints in accordance with Four Seasons policy.
6. Process WRO, Trust, Internal Reservations, and FIT reservations.
7. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
8. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.
9. Monitor Front Desk reservations made night prior, address any reoccurring issues
10. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
11. Process Employee Comp requests; handle Friends & Family requests with guidance from Department Head or Assistant Manager.
12. Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verifying cut-off date, sending cut-off date reminders, and verifying room block and rate information from booking recap, hard blocking suites or special room requests and cleaning up old rate codes.
13. Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.
14. Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
15. Dress in issued uniform and ensure a neat, clean and tidy appearance at all times.
16. Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as stated in Employee Handbook.
17. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
18. Respond according to the crisis management plan to any resort emergency or safety situation.
19. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in Employee handbook.
OTHER FUNCTIONS:
1. Actively support the Safety Committee and the Green Committee.
1. Perform as Front Desk Agent and PABX operator as needed.
2. Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
3. Assist with the development of all direct sales material for both travel industry and groups.
4. May be required to temporarily relocate to The Lodge when required.
5. Other reasonable requests from manager. From time to time, you may be required to work for the Lodge in some other capacity of similar status in addition to or in substitution for the appointment specified above, as reasonably required, this also includes changing work location taking into account business needs and personal circumstances.
6. Perform other duties as assigned by Management.
REPORTING TO: Reservations Manager
SPECIAL REQUIREMENTS:
Education: Relevant Diploma/Degree in Hotel /Tourism Management and high school education or equivalent experience
Experience: One to two years of employment in a related position with Four Seasons or other five-star organization.
Skills and Abilities: Ability to read and speak and write English.
No. of employees supervised: None
Travel required: Occasional
Hours required: Scheduled days and times may vary based on need.
ESSENTIAL FUNCTIONS:
1. Capture sales from in-coming reservations calls correspondence and coordinate details of each reservation. Complete internal reservation forms and computer input of reservations.
2. Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
3. Answer General Reservations e-mail, retrieve and distribute mail.
4. Take in-coming reservation calls.
5. Handle guest complaints in accordance with Four Seasons policy.
6. Process WRO, Trust, Internal Reservations, and FIT reservations.
7. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
8. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.
9. Monitor Front Desk reservations made night prior, address any reoccurring issues
10. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
11. Process Employee Comp requests; handle Friends & Family requests with guidance from Department Head or Assistant Manager.
12. Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verifying cut-off date, sending cut-off date reminders, and verifying room block and rate information from booking recap, hard blocking suites or special room requests and cleaning up old rate codes.
13. Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.
14. Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
15. Dress in issued uniform and ensure a neat, clean and tidy appearance at all times.
16. Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as stated in Employee Handbook.
17. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
18. Respond according to the crisis management plan to any resort emergency or safety situation.
19. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in Employee handbook.
How to Apply:
Leave a Comment